Privacy Policy

Effective Date: April 4, 2026 | Version 2.0 Jurisdiction: United Kingdom | United States | European Union | Australia

1. About ExedusTools

ExedusTools is an international tools supplier specializing in jewelry tools, pet tools (including pet knives and grooming tools), and gardening tools. We operate with headquarters and manufacturing in Sialkot, Pakistan, serving wholesale and bulk customers across the USA, UK, European Union, and Australia.

We offer full product customization — customers can request modifications to any existing product or commission entirely new products to be manufactured, whether listed on our website or not.

2.

Scope of This Policy

This Privacy Policy applies to all persons and businesses who interact with ExedusTools, including:

• Visitors to the ExedusTools website
• Wholesale and bulk buyers — contact us to discuss your order requirements
• Customers requesting custom or specially manufactured products
• Subscribers to our newsletters or promotional communications
• Anyone contacting us via email, phone, or any other channel

3.

Our Business Model & Data Context

3.1 Wholesale & Bulk Orders ExedusTools serves wholesale and bulk buyers internationally. We supply standard catalog items as well as made-to-order products manufactured at our Sialkot facility. For pricing and order quantities, please contact our sales team at sales@exedustools.com.

3.2 Custom & Bespoke Manufacturing ExedusTools offers full product customization. Customers may request:

• Modifications to existing products — dimensions, materials, finish, or design
• Completely new products manufactured to their exact specifications
• Products not currently listed on our website

For custom orders, please contact sales@exedustools.com to discuss your requirements.

4. Personal Data We Collect

4.1 Wholesale & Bulk Customers

• Company legal name, registered business address, and company registration number
• VAT number, Tax Identification Number (TIN), or EIN for US entities
• Contact person name, job title, and business email address
• Bank details or payment references required for invoicing
• Bulk order specifications, delivery timelines, and shipping instructions
• Signed purchase orders, agreements, and related correspondence

4.2 Custom Order Customers

• Product specifications, drawings, or reference materials provided for custom manufacturing
• Communication records related to custom order requirements
• Signed agreements and approval confirmations

4.3 Automatically Collected Data

• Cookies and tracking technologies (see Section 10)
• Website analytics — pages visited, time on site, referral sources
• Server log data including IP address, browser version, and timestamps

5. How We Use Your Data

• Order Processing: Confirming and fulfilling wholesale and custom orders
• Manufacturing: Using product specifications to produce custom items at our Sialkot facility
• Delivery & Shipping: Sharing necessary details with logistics partners for international delivery
• Payment Processing: Completing secure transactions via Western Union and Direct Bank Transfer
• Account Management: Managing wholesale accounts, credit terms, and order history
• Customer Support: Handling inquiries, complaints, and after-sales matters
• Legal & Tax Compliance: Meeting obligations under UK, US, EU, Australian, and Pakistani laws
• Customs & Export Compliance: Providing required declarations for international shipments
• Marketing Communications: Sending updates and promotions only with your explicit consent
• Fraud Prevention: Detecting and preventing unauthorized transactions

6. Legal Basis for Processing

7. Data Sharing & Third Parties

ExedusTools does not sell, rent, or trade your personal data. We share data only where necessary:

• Shipping & Logistics Partners: Couriers and freight forwarders delivering orders to UK, USA, EU, and Australia
• Payment Services: Western Union and Direct Bank Transfer — only data necessary for transaction processing. We do not store bank account details on our systems
• Customs & Government Authorities: Export and import declarations required by law for international shipments
• Authorized Representatives: Persons responsible for handling and dispatching orders at our locations
• Law Enforcement: Only when required by a court order or regulatory authority in a relevant jurisdiction

8. International Data Transfers

As ExedusTools serves customers across Pakistan, UK, USA, EU, and Australia, your data may be transferred internationally. All transfers are protected by:

• UK Standard Contractual Clauses (SCCs) approved by the ICO
• EU Standard Contractual Clauses for EU residents’ data
• Equivalent protections under the Australian Privacy Act 1988
• Contractual data protection requirements imposed on all international partners

9. Data Retention

10. Your Privacy Rights

UK Customers — UK GDPR

• Right to access personal data we hold about you
• Right to rectification of inaccurate or incomplete data
• Right to erasure where data is no longer necessary
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to complain to the UK ICO: www.ico.org.uk

Contact: support@exedustools.com — Response within 30 days

EU Customers — EU GDPR

• All UK rights apply equally
• Right to object to automated decision-making
• Right to complain to your national Data Protection Authority

Contact: support@exedustools.com — Response within 30 days

USA Customers — CCPA/CPRA

• Right to know what personal information is collected
• Right to delete personal information
• Right to correct inaccurate information
• Right to opt-out of data sale (we do not sell data)
• Right to non-discrimination for exercising privacy rights

Contact: support@exedustools.com — Response within 45 days

Australian Customers — Privacy Act 1988

• Right to access personal information we hold
• Right to correct inaccurate or outdated information
• Right to complain to OAIC: www.oaic.gov.au

Contact: support@exedustools.com — Response within 30 days

11. Cookies & Tracking Technologies

• Essential Cookies: Required for core website functions
• Analytics Cookies: Help us understand visitor behaviour and improve our website
• Marketing Cookies: Only used with your explicit consent
• Preference Cookies: Store your language and display settings

You may manage or withdraw cookie consent at any time via the cookie banner on our website or through your browser settings.

12. Data Security

• SSL/TLS encryption for all data transmitted through our website
• Secure payment processing — bank account details are never stored on our systems
• Role-based access controls limiting data access to authorized staff only
• Encrypted storage for all customer and business records
• Regular security audits and staff training

13. Children’s Privacy

ExedusTools is a wholesale platform intended for businesses and individuals aged 18 and above. We do not knowingly collect data from minors. If you believe a minor’s data has been submitted, contact us immediately at support@exedustools.com.

14. Marketing Communications

We send promotional emails and updates only to those who have explicitly opted in. You may withdraw consent at any time by:

• Clicking ‘Unsubscribe’ in any marketing email
• Emailing support@exedustools.com with subject: Unsubscribe
• Updating preferences in your account dashboard

Transactional communications such as order confirmations and invoices are not subject to marketing opt-out.

15. Shipping & Delivery Disclaimer

Once your order has been dispatched and a tracking number has been provided to you, ExedusTools considers its dispatch obligation fulfilled:

• Delivery Delays: ExedusTools is not responsible for delays caused by couriers, customs clearance, or third-party logistics providers
• Force Majeure: No liability for delays caused by natural disasters, pandemics, wars, port strikes, or government restrictions
• Courier Responsibility: All post-dispatch delivery issues must be raised directly with the courier using the provided tracking number
• Customer Responsibility: Customers are responsible for ensuring their delivery address is accurate and complete
• Import Duties: All customs duties and import taxes at the destination country are the sole responsibility of the buyer

16. Changes to This Policy

We may update this policy periodically. Changes will be posted at www.exedustools.com/privacy-policy with a revised effective date. Registered customers will be notified by email for material changes.

17. Contact Us

ExedusTools — Privacy Policy v2.0 — April 4, 2026 Latest version always available at www.exedustools.com/privacy-policy